Mindstel.com

An online therapy service has several people to support: the person booking care, the therapist providing it and the team managing the service. Mindstel needed a platform that brought those activities together. The project covered appointment booking, online sessions and practice management, giving each group a workspace suited to what they needed to do.

For a potential client, the important journey is straightforward: arrange an appointment, attend the session and stay in contact. We built booking and calendar scheduling into the platform so the appointment sits within the same service as the consultation. That gives the business a connected foundation for delivering its service online.

Mindstel includes video calls and chat within the platform. Clients and therapists can join an online session from a web browser, with communication forming part of the appointment experience. The website therefore supports the delivery of the service as well as the initial booking.

This distinction matters when planning a similar business. A page that collects enquiries and a platform that hosts appointments have different jobs. Mindstel brings booking, video sessions and messaging together, while keeping those features understandable to the people using them. The focus of the build was the practical journey through an appointment.

Therapists need to manage more than the time spent in a consultation. Their workspace includes appointment scheduling, messages, notes and billing tools. These features support the work around a session and give practitioners a place to manage their part of the service.

Clients, therapists and administrators have separate accounts and workspaces. This structure reflects their different responsibilities: clients use the service, therapists manage their practice and administrators oversee the platform. It also gives the business a clear way to organise the experience around each group rather than asking everyone to use the same screens.

The delivered platform combines appointment booking, calendar scheduling, browser-based video sessions, chat and tools for managing a therapy practice. For a business considering a similar service, the project shows how customer appointments and the team's day-to-day work can be brought into one product. It supports the steps before, during and after a session, with a different workspace for each group using the service.