Cancellation & Refund Policy
Last revised 29 July 2026 · Kinstel Billing
1. How project milestones work
Kinstel Solutions operates under a project-based and retainer-based milestone model. Each phase of architecture, design, and code engineering is governed by a mutually agreed scope of work.
2. How to request cancellation
Clients may request project cancellation by submitting written notice to our Billing Department at payments@kinstel.com (cc: contact@kinstel.com). If a project is cancelled before technical architecture has commenced, advance payments are eligible for evaluation for refund.
3. Fees for work already completed
Once development sprints have commenced (including UX wireframes, architectural specifications, or Next.js code generation), fees dedicated to completed sprint hours are non-refundable.
4. How approved refunds are processed
Approved refunds are credited back to the original source account (international card, PayPal balance, or bank wire) within 7 to 10 working days, subject to international banking correspondent clearance.